LSDREAM Store Update: Our store is currently undergoing a transition to improve our quality of service. Please allow 2-3 weeks for your order to ship at this time. We thank you for your patience!

FAQs


SHIPPING

EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.

Orders typically ship within 1-2 business days. Pre-Orders may require extended processing time as stated in the product description.

Domestic (USA): All domestic orders are shipped via USPS or FedEx with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer.  Most domestic orders arrive within 1 week of ship date.

InternationalInternational customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout.  We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. 


EXCHANGES/RETURNS

We do accept exchanges or returns for items that are purchased at retail price. All discounted items and sale items are final sale. Please send us a request for an exchange or return within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. All exchanges are dependent on existing stock.

To make an exchange or return please do the following :

  • Email us at TRANSMISSIONS@LSDREAMMUSIC.COM with the subject title of the email stating “Exchange” or "Return" 
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange/return
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24 hours with further instruction.

DAMAGED GOODS

If a product is delivered damaged or defective please do the following :

  • Send an email to TRANSMISSIONS@LSDREAMMUSIC.COM  titled "Damaged"
  • Email us a photo of the damaged goods
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24 hours with further instruction.

* A refund won’t be made for the damaged item unless the item can’t be replaced.